Updated February 22, 2022
We are committed to protecting your privacy.
We may collect any or all of the information that via both automated means such as communications profiles and cookies. Personal Information you give us depends on the type of service, support, or sale inquiry, and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name or other payment information. All sensitive information is collected on a secure server and data is transferred. When transferring personal information a security icon will appear in your browser.
This information is used for billing and to provide service and support to our customers. We may also study this information to determine our customers’ needs and provide support for our customers. All reasonable precautions are taken to prevent unauthorised access to this information.
This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details. FIREFLY may email its monthly newsletter to the primary contact e-mail on file, but customers are able to opt out of this newsletter at any time.
We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and SaaS applications.
Your Internet browser has the in-built facility for storing small text files – “cookies” – that hold information which allows a website to recognize your account.